1. Introduction

Matjhabeng Local Municipality ("we," "us," or "our") is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) (Act 4 of 2013). This policy explains how we collect, use, and safeguard your data when you use [Service Name].

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2. Information We Collect

We may collect:

• Personal Identifiers: Name, ID number, contact details.
• Property Information: Erf numbers, billing history.
• Payment Details: Bank account/credit card (processed securely via [Prefered Payment Gateway]).
• Usage Data: IP address, browser type, cookies (for analytics only).

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3. How We Use Your Data

Your information is used to:
✔ Process service requests (e.g., rates payments, permits).
✔ Improve municipal services.
✔ Comply with legal obligations (e.g., tax records).

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4. Data Sharing & Third Parties

We do not sell your data. Limited sharing may occur with:

• Service Providers: Payment processors, IT vendors (under strict contracts).
• Government Bodies: Where required by law (e.g., SARS).

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5. Your Rights Under POPIA

You may:

• Access or correct your data via [My Account - Manage].
• Request deletion of non-essential data (subject to legal retention periods).
• Withdraw consent by contacting [Municipal Data Officer - tshiu.malebo@matjhabeng.co.za].

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6. Security Measures

We implement:

• Encryption (SSL/TLS) for all data transfers.
• Access controls to restrict staff permissions.
• Regular security audits.

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7. Contact Us

For POPIA requests or complaints:
📧 Information Officer: Mr Oscar Malebo
📞 Phone: (057) 391 3911 / 3280
🏢 Address: 319 Corner Ryk & Stateway, Welkom, Free State, South Africa, 9459